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Some Telefónica/Movistar (Spanish ISP) customers unable to access Mirakl Back-office
Incident
Report for Mirakl
Resolved
Telefónica/Movistar has corrected the issue in their DNS infrastructure, and login.mirakl.net now resolves normally for users in Spain. Access to the Mirakl platform has been fully restored for affected networks.
We will continue to monitor, but no further impact is expected.
We will continue to monitor, but no further impact is expected.
Identified
Spanish users using Telefónica/Movistar as their Internet provider may experience difficulties accessing the Mirakl Back-Office due to an access block implemented by the ISP.
This block is entirely independent of Mirakl and appears to have been initiated solely by Telefónica.
We are working with the ISP to remove the block as soon as possible.
Workarounds:
- Use an alternative network (mobile hotspot, VPN, or a different ISP), or
- Temporarily switch your DNS to public resolvers:
Google: 8.8.8.8 / 8.8.4.4
Cloudflare: 1.1.1.1 / 1.0.0.1
Guides:
macOS: https://developers.cloudflare.com/1.1.1.1/setup/macos/
Windows: https://developers.cloudflare.com/1.1.1.1/setup/windows/
This block is entirely independent of Mirakl and appears to have been initiated solely by Telefónica.
We are working with the ISP to remove the block as soon as possible.
Workarounds:
- Use an alternative network (mobile hotspot, VPN, or a different ISP), or
- Temporarily switch your DNS to public resolvers:
Google: 8.8.8.8 / 8.8.4.4
Cloudflare: 1.1.1.1 / 1.0.0.1
Guides:
macOS: https://developers.cloudflare.com/1.1.1.1/setup/macos/
Windows: https://developers.cloudflare.com/1.1.1.1/setup/windows/
This incident affected: Mirakl Platform (Europe).